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ABOUT THE STAY TRUE INDEX

Misleading advertising should not be the norm. It is not okay for companies and advertisers to lie, withhold information or employ trickery to hoodwink consumers into buying their products and services.

We may have been guilty of it in the past, but no more. It’s time someone stood up to say, enough is enough.

That’s why we started the Stay True Index, a national platform that sheds light on honesty in advertising and encourages Singaporeans to talk about the issue. Because we believe if everyone can stay true in their advertising, there’s only one winner: you.

Join us and stand up against misleading advertising. Share your experiences with us. Tell us which honest companies have been staying true in their communication , and which haven’t. With your help, we can make advertising in Singapore truthful again.

WHAT IS STAY TRUE?

Stay True is OCBC Bank’s commitment to be honest and truthful to our customers in our advertising communications.

We promise to always be clear, simple and transparent to our customers when we communicate – no matter what the competition does.

WHAT MAKES AN HONEST AD, HONEST?

Let’s face it, it’s easy to call something out for being misleading. But there are honest ads out there as well. Here’s how to identify them.

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Zero/few asterisks
and annotations

Clauses relating to specific offers are always stated upfront, and disclaimers are limited or minimised.

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Clear Terms &
Conditions

Fine print is kept to a minimum. Even when fine print is included, it only covers usage legalities and not crucial terms of the product or offer.

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No hidden
restrictions

Important restrictions are communicated clearly within the main body of the ad, and not kept hidden within the terms & conditions.

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Clear
communication

Most importantly, the ad should be simple and easy to understand. It should not contain any complicated mechanics or leave you feeling confused or unclear.

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Thank you for notifying us about
a misleading ad you saw.

The Stay True Index will be updated with your
submission.

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Thank you for letting us know
what you feel about this ad.

The Stay True Index will be updated with your
submission.

You have already submitted for this post.